Challenge

Upon further investigation, QRM’s claims consultant noted discrepancies between the reported damages and our client’s account of the incident. Our client confirmed that only the near side front mirror was damaged in the collision. Reviewing CCTV footage, we verified that the damage was consistent solely with the near side front mirror, quarter panel, and door, not the extensive damages claimed.

Solution

QRM proceeded to assess the third party’s claim based on this verified damage. A revised settlement offer of $2,501.63 was presented to the third party, which they accepted. Furthermore, we successfully negotiated a reduction in the hire vehicle costs from $1,674.85 to $421 by limiting the hire period to the actual repair time needed for the relevant damages.

Outcome

This two-pronged approach saved our client a significant $11,402.04, reducing the total claim from $14,324.67 to $2,922.63. This outcome underscored the importance of having a specialist claims manager to ensure that only fair and reasonable repair costs are paid.

Conclusion

Through detailed investigation and assertive negotiation, QRM achieved substantial cost savings for our client while upholding the integrity of the claims process. This case demonstrates our commitment to safeguarding client interests by ensuring accurate and fair claim resolutions.