07/11/24
Case Study: Reducing Claim Costs with Expert Investigation
Our client reported an accident involving a taxi, which led to a claim from a taxi recovery company for repairs totalling $12,649.82.
With unrivalled expertise, QRM has been delivering exceptional outcomes for insurers, brokers, and fleet operators since 2012. Supported by the ASX 200-listed AUB Group, we are your trusted partner for all motor loss assessing and self-insured claims needs.
At QRM, every member of our team, from assessors to claims consultants to administrative support, brings extensive experience from the motor vehicle claims and repair industry. We specialise exclusively in the motor vehicle sector, allowing us to hone our expertise without distractions. Whether you need damage assessed or a self insured claim expertly managed, our depth of experience ensures you are in capable hands.
At QRM, we take pride in delivering exceptional service to every client, no matter the size or complexity of their needs. Our commitment is to understand each client’s unique requirements and ensure those needs are met. You can count on QRM for reliable support when it matters most.
We are a team of seasoned professionals dedicated to guiding you through every step of the process. With deep industry knowledge and a commitment to personalised service, we ensure that your needs are met with expert advice and tailored solutions. Trust us to be your reliable partner in achieving the best outcomes.
Founded in St Leonards NSW in 2012, we joined the AUB Group in 2020.
Our claims team brings a collective 120+ years of motor claims expertise.
Our assessors possess over 240 years of combined experience in vehicle repair and assessment.
BusInsure has been working with QRM Claims Management for several years to offer under excess claims management and assessing services for Major Bus Fleets. This partnership has enabled us, as Insurance Brokers, to provide flexibility for clients with excesses & premiums. We highly recommend QRM as a claims management partner.
Martin Roberts
National Manager – BusInsure
My experience with QRM has been exceptional. Their support and communication simplify complex claims, third-party dealings, and insurance recoveries. Their assessors review repair quotes to ensure fair pricing, while their detailed monthly reports provide valuable insights, making QRM’s services save both time and money overall.
Jack Ellis
National Body Repair Manager – Kinetic
Their team always demonstrates a high level of professionalism, expertise and attentiveness to our customers. What truly sets them apart is their commitment to customer service which is so important during the claims process. In an industry where reliability and trust are paramount, QRM stands out as a distinguished provider. I am confident in their ability to service our important customer base effectively and am pleased to endorse their services without reservation.
Michael P’Ng
Head of Claims – 360 Underwriting Solutions
QRM has provided outstanding claims management services to Transdev for a number of years. In the context of a high number of claims in the transport industry, their sound advice, related data analytics and very methodical approach to handling all claims has made a significant improvement to Transdev’s business and bottom line.
Nathan Lanthois
Chief Legal & Commercial Officer – Transdev Australasia Pty Ltd